This Privacy Policy explains how Kapitales Research – Vedic Astrology and Numerology (“Kapitales Research”, “we”, “us” or “our”) collects, uses, shares and protects your personal information when you use this website or our services. We aim to handle personal information in line with India’s Information Technology Act, 2000 and its rules, the Digital Personal Data Protection Act, 2023, and Australia’s Privacy Act 1988 and the Australian Privacy Principles.
1. Information we collect
- Contact and identity details: your name, email address, phone or WhatsApp number and country.
- Birth details: your date, time and place of birth, and the same details for anyone else included in your reading, such as a partner, child or family member.
- Information you choose to share: the questions and personal circumstances you describe to us, which may include details about relationships, career, finances or health.
- Booking and payment records: the services you book, the amounts paid and your invoices. Payments are processed by banks or payment providers, and we do not store your full card or bank account details.
- Communications: messages you send us by email, WhatsApp or through our website forms.
- Technical information: basic data such as your IP address, browser type and the pages you visit, collected through cookies and server logs.
2. How we collect it
We collect information directly from you when you fill in a form on our website, contact us, book a service or attend a session. We collect technical information automatically when you browse our website.
3. Why we use it
- To prepare and deliver your consultations, reports, forecasts and guidance.
- To arrange sessions, respond to enquiries and provide follow-up support.
- To process payments, issue invoices and keep the records the law requires.
- To keep our website secure and working properly.
- To send you updates or offers, only where you have agreed to receive them.
We use your information on the basis of the consent you give when you submit your details, and where we need to meet a legal obligation. You can withdraw your consent at any time by contacting us. This will not affect anything we did before you withdrew it, but we may not be able to continue a service that depends on that information.
4. Who we share it with
We do not sell or rent your personal information. We share it only where needed to provide our services, with:
- service providers who help us operate, such as website hosting, email, video-call, messaging (for example WhatsApp) and payment providers, each bound by their own privacy and security obligations;
- professional advisers, such as accountants, where necessary; and
- government or law enforcement authorities, where the law requires us to.
5. International transfers
We are based in India and serve clients worldwide. Some of our service providers store or process information on servers in other countries. Your information may therefore be transferred to and handled in India and in the other countries where those providers operate, subject to applicable law. Where Australian privacy law applies, we take reasonable steps to make sure overseas recipients handle your information consistently with the Australian Privacy Principles.
6. Children’s information
Our services are intended for adults. We process a child’s details (for example, for a child’s chart or baby naming) only when they are provided by a parent or lawful guardian who consents on the child’s behalf.
7. How long we keep it
We keep your birth details, session notes and reports while you remain a client and for up to three years after your last service, so that we can help with follow-up questions, unless you ask us to delete them sooner. We keep invoices and payment records for as long as tax and accounting laws require. When information is no longer needed, we delete or anonymise it.
8. How we protect it
We use reasonable security practices to protect your information, including secure (HTTPS) connections, access limited to the people who need it, and reputable service providers. No method of transmission or storage is completely secure, but we work to protect your information and will act promptly if a breach occurs, including notifying you and the relevant authorities where the law requires.
9. Your rights
Depending on where you live, you may have the right to:
- ask for a summary of, or access to, the personal information we hold about you;
- ask us to correct, complete or update it;
- ask us to delete it, where we no longer need to keep it;
- withdraw your consent;
- nominate another person to exercise your rights in the event of your death or incapacity (India); and
- make a complaint.
To exercise any of these rights, contact our Grievance Officer using the details below. If you are not satisfied with our response, clients in India may approach the Data Protection Board of India, and clients in Australia may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
10. Cookies
Our website uses cookies that it needs to work properly and securely. If we use analytics or marketing cookies, we will ask for your consent where the law requires. You can also control cookies through your browser settings.
11. Marketing messages
We send newsletters or promotional messages only with your consent. Every such message includes a way to unsubscribe, or you can contact us to opt out.
12. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page with its “Last updated” date.
13. Contact and Grievance Officer
For privacy questions, requests or complaints, please contact our Grievance Officer:
- Grievance Officer, Kapitales Research – Vedic Astrology and Numerology
- Email: info@kapitalesresearch.com
- WhatsApp: +91 87997 24986
- Location: Delhi, India
We acknowledge privacy requests and complaints within 48 hours and aim to resolve them within 30 days.